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Complaint about wrong nail polish is E-Comm’s 2017 top reason not to call 911

Story by Justin Goulet, 95.7 Coast FM

VANCOUVER, B.C.- Well there are sometimes good reasons to call 911, and sometimes there are not.

Emergency Communications for British Columbia Incorporated (E-Comm 911) has released its 2017 top ten reasons to not call 911 list.

The number one call was an individual complaining to 911 dispatchers that a salon would not change their nail polish colour. Other calls include someone asking if there is a law preventing washing clothes at 6 a.m., and someone wondering if raccoons were dangerous animals.

The full list can be viewed here.

E-Comm 911’s Executive Director of Corporate Communications and Governance Jody Robertson said even those ridiculous calls need to be treated as emergencies.

“Even though the call may seem silly or off, we have to take the time to speak with the caller to actually make sure that they are safe,” she said.

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“We’re going to ask them yes or no questions, like ‘are you safe?’, ‘are you able to speak freely?’, and ‘are you alone?’, to make sure there is not actually something going on behind the scenes.”

Call-taker Christie Duncan fielded the nail salon complaint call.

“Spending time on calls like these takes me away from being available to help someone who is a serious emergency situation,” she said in an E-Comm 911 release.

““Believe it or not, this isn’t the first time I’ve received a call about the colour of nail polish.”

E-Comm is British Columbia’s largest emergency communications centre. It receives approximately 1.36 million calls every year.

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